Pierce Countyanswered 24/724/7
Water to dry. Fire to safe. Mold to clear. Emergency damage restoration, answered 24/7.
Water, fire and mold damage restoration for Tacoma, Puyallup and the rest of Pierce County. The sooner you call, the less there is to restore.
- Local. A Pierce County company.Tacoma and Puyallup first, then the I-5 corridor from Centralia to Renton.
- Your claim file, built on site.Photos, moisture readings and a written scope, and we talk to your adjuster directly.
- In Washington, you choose the contractor.Not your insurer. The choice of restoration contractor is yours.
- Dry means the meter says dry.Daily readings until every wall cavity and subfloor reads dry, not until it looks fine.
If it is happening right now, do these four things first.
The full first-hour checklist →Stop the water at the source
The shut-off is usually where the supply line enters: garage, utility room, crawlspace, or beside the water heater. One fixture? Its own valve is under the sink or behind the toilet.
Cut power, only if the panel is dry
Switch off the circuits feeding the wet rooms. If reaching the panel means standing in water, stop and call an electrician or the utility instead. This is the one step it is right to skip.
Photograph everything before you move anything
Wide shots of each room, then close-ups, then the source. Your insurer will ask what it looked like before cleanup, and cleanup destroys the evidence.
Open the claim, then call us
Write down the time, the claim number and the adjuster's name. Then call (253) 296-2282 and tell us what the water is, where it started and whether it is still running.
Sagging ceiling, water at outlets, or sewage? Get everyone out of that room and stay out. If anyone is hurt or you smell gas, call 911 first.
Six things we restore. One number to call.
Every job starts the same way: stop the damage getting worse, document it properly, then bring the house back. Pick what happened.
Water damage
Extraction, structural drying and dehumidification. Moisture is checked daily with meters, and the drying stops only when every wall cavity and subfloor reads dry.
Water damage restorationFire and smoke
Board-up and roof tarping as soon as the fire department releases the house, then soot removal, odor treatment and the water damage that firefighting leaves behind.
Fire damage restorationMold remediation
Containment, negative air and HEPA scrubbing, then clearance testing. Fixing the moisture source is what keeps it gone.
Mold remediationStorm damage
Emergency tarping, window boarding and bracing to close the house to the weather, then the water that got in.
Storm damage repairSewage and biohazard
Category 3 water, handled in full PPE, with contaminated material removed and disposed of to EPA and Washington State rules.
Sewage cleanupNot sure it can wait until morning?
If the damage is getting worse, it is an emergency. Call, describe it, and we will tell you honestly whether it can wait.
(253) 296-2282Pierce County first.
Then the whole I-5 corridor.
From Chehalis in the south to Renton in the north, and out to Shelton and the Plateau.
Pierce CountySouth King CountyThurston CountyLewis CountyMason County
Five steps, in the order they happen.
No mystery and no surprises. This is what the next few days look like.
- You
Call
Tell us what the water is, where it started, whether it is still running, and how many rooms it has reached.
- Crew
Assess and document
Photos and moisture readings of everything affected, and a written scope of work your adjuster can read.
- Crew
Mitigate
Extraction, board-up or stabilisation, whichever stops the damage getting worse tonight.
- Crew
Dry to standard
Equipment runs and the meters are checked daily. Drying stops when every cavity reads dry, not when it looks dry.
- Together
Walk-through
A final inspection with you, room by room, before the equipment leaves.
Your claim, documented from the first visit.
The adjuster will ask what it looked like, how wet it was and what it took to fix. We build that answer while the work happens.
- Photos and moisture readings from the first visit
- A written scope of work and estimate
- We talk to your adjuster directly, so you are not the go-between
- Every policy differs. We document the loss in full, so whatever your policy covers is on the record
In Washington, the choice of restoration contractor is yours.You are not required to use the company your insurer suggests.
- Photo logWide shots, close-ups, the sourceDay 1
- Moisture readingsEvery affected room, logged dailyDaily
- Scope of workWhat is wet, what comes out, what driesWritten
- Adjuster contactWe call them, you copy the threadDirect
- Dry standard reachedFinal readings, room by roomClose
An example of what the file holds. No reading here comes from a real job.
The questions people ask while they wait.
How fast can you get here?
The emergency line is answered 24/7, and with water the first hours matter most: mold can begin growing within 24 to 48 hours, and water keeps moving into cavities until someone stops it.
Does homeowners insurance cover this?
Usually, for sudden and accidental water damage such as a burst pipe or an appliance failure; gradual leaks are often excluded. Fire is one of the most consistently covered perils. Mold coverage varies more than any other kind and is often capped. Sewer backup usually needs its own endorsement.
Every policy differs. We document the loss in full so your claim reflects whatever your policy covers.
Do I have to use the company my insurer suggests?
No. In Washington the choice of restoration contractor is yours. Open the claim with your carrier, then call whoever you trust.
Should I try to dry it out myself first?
You can safely remove surface water with towels and a wet/dry vacuum, and that will not hurt your claim. Household fans and consumer dehumidifiers cannot dry inside wall cavities or under flooring, and the water you cannot see is what causes mold and structural damage later.
Can we stay in the house during the work?
Often, yes. For mold and sewage we set up containment so the unaffected parts of the house stay usable. For larger contaminations we will tell you honestly whether staying makes sense.
What counts as an emergency?
Anything where the damage is actively getting worse: burst pipes and appliance floods, sewage backups, storm or fire damage that has left the house open to the weather. If you are not sure whether it can wait until morning, call and we will tell you.
Call first.
If it can wait, send the details.
The phone is the fast path. The form reaches the same crew, and someone calls you back.
What we will ask when you call
- What the water is: clean supply line, rain or ground water, or sewage.
- Where it started and whether it is still running.
- How many rooms and floors it has reached, and what the flooring is.
- How long it has been wet, as best you know.
- Whether the power is on in that part of the house.
- Your carrier and claim number, if you have opened the claim.